Plans & Billing
Is the Free plan really free? Yes — no card required, no time limit. You get 1 tour, up to 5 scenes, 1GB of storage, and unlimited views — views are never capped or plan-gated on any plan.
Is there a free trial for a paid plan? No — Individual, Creator and Agency are monthly subscriptions that start billing as soon as you subscribe. If you want to try DEKO360 without paying, start on the Free plan.
What counts as a "tour" toward my plan's limit? One tour = one listing or property, however many rooms (scenes) you link together within it. Scene limits per tour vary by plan — see Plans Overview.
What happens to my tours if I don't renew? Nothing is deleted. If you cancel a subscription, your account reverts to Free plan limits once the current billing period ends. Your tours and scenes are kept, but if you're over Free's limits (1 workspace, 1GB of storage) your account becomes read-only until you delete things or upgrade, and tours beyond Free's published limit are unpublished. See Managing & Cancelling Your Subscription and If Your Account Is Over Its Plan Limits.
What does it mean that my account is over its plan limits? You own more workspaces, or use more storage, than your plan allows. You can look around, delete things and upgrade, but you can't create, upload, edit, publish or invite until you're back within your limits. See If Your Account Is Over Its Plan Limits.
Tours & Sharing
Can I embed my tour on Idealista, Imovirtual, and similar portals? Yes — and not just those two. DEKO360's embed works on any website that accepts an iframe embed code, portals included, with no allowlist to check first. See Sharing on Property Portals for tips on adding it to a listing.
Can I use a regular photo instead of a 360° panorama? No — DEKO360 needs equirectangular 360° panoramas (the wide, 2:1 images produced by 360° cameras or 360°-capable phone apps). A regular photo won't process correctly.
Can I change which icon hotspots use? Yes, on every plan — see Customizing Hotspot Icons.
Can I remove the "Powered by DEKO360" badge? Yes, on Creator and Agency — both the embedded copy (via the Hide the deko360 badge checkbox) and the tour's own standalone link use the same white-label setting, and hiding it also hides the DEKO360 patch under the camera (you can add your own nadir patch logo instead). VR images and albums can be white-labeled too. On Free and Individual, the badge stays visible in both places. See White-Label Branding.
VR Images & Albums
What's a VR image? A single 360° photo with its own shareable link — published in a few clicks, with no scenes or hotspots. See Hosting a Single VR Image.
What's a VR album? A group of VR images behind one link, for a whole property, a trip or a portfolio. See Creating a VR Album.
Do VR images count toward my storage? Only while they're in an album, and then once at their original size. A VR image that isn't in any album doesn't count. See Checking Your Storage Usage.
Sharing & Privacy
Who can see my tour? You choose in the Who can view this? panel: Public, Private, Password or Specific people. Free tours can only be Public or Draft; the other options need Individual or above, and a revocable private link needs Creator or above. See Who Can View Your Tour.
Can I password-protect a tour? Yes, on Individual and above — see Password-Protecting a Tour.
Can I keep a tour out of Google? Only Public tours can be indexed by search engines. On Creator and Agency you can also switch on Exclude from Google search for a Public tour — see MLS Compliance Tools.
What is the 3D dollhouse view? Draw a floor plan once and visitors get a walkable 3D model of the property built from your own photos. It's available on every plan — see Floor Plan & 3D Dollhouse View.
Can I back up a tour or move it somewhere else? Yes. Open a tour in the editor and click Export to download it as a .d360 file (Creator and Agency). To bring it back, use Import tour on your Dashboard (Individual and above); it arrives as a draft. This covers tours, not VR images or albums.
Team & Workspaces
Can I invite someone to help manage my tours? Yes, on Creator and Agency — invite them as a team member (Editor or Viewer) or as a Client (always view-only). See Inviting Team Members & Clients.
Is there a limit on how many people I can invite? No — invites are unlimited on Creator and Agency.
Account
Is there a mobile app? There's an Android app for uploading 360° photos from your phone — find the link on the DEKO360 homepage.
How do I delete my account? From Settings → Danger Zone. Your content is kept for 30 days in case it was a mistake, then permanently deleted. See Deleting Your Account.
How do I sign in? I don't remember a password. There isn't one — DEKO360 uses one-time email codes instead. See Creating Your Account & Signing In.
Can I change my account's email address? Not from Settings directly — contact support for help updating it.
What languages is DEKO360 available in? English only, for now.
Still stuck? See Troubleshooting Uploads & Processing, or reach out from the Help Center link in the sidebar.