## Plans & Billing

**Is the Free plan really free?**
Yes — no card required, no time limit. You get 1 tour, up to 5 scenes, 200MB of storage, and unlimited views — views are never capped or plan-gated on any plan.

**Is there a free trial for Creator or Agency?**
No — Creator and Agency are monthly subscriptions that start billing as soon as you subscribe. If you want to try Deko360 without paying, start on the Free plan.

**What counts as a "tour" toward my plan's limit?**
One tour = one listing or property, however many rooms (scenes) you link together within it. Scene limits per tour vary by plan — see [Plans Overview](https://help.deko360.com/hc/user-guide/articles/plans-overview).

**What happens to my tours if I don't renew?**
Nothing is deleted. Individual is a one-time purchase that hosts your tour for life — there's no renewal to worry about. If you cancel a Creator/Agency subscription, your account reverts to Free plan limits once the current billing period ends. Existing tours and scenes are kept either way — you just can't add new ones beyond what Free allows until you're back within its limits or you upgrade again. See [Managing & Cancelling Your Subscription](https://help.deko360.com/hc/user-guide/articles/managing-and-cancelling-your-subscription).

## Tours & Sharing

**Can I embed my tour on Idealista, Imovirtual, and similar portals?**
Yes — and not just those two. Deko360's embed works on any website that accepts an iframe embed code, portals included, with no allowlist to check first. See [Sharing on Property Portals](https://help.deko360.com/hc/user-guide/articles/sharing-on-property-portals) for tips on adding it to a listing.

**Can I use a regular photo instead of a 360° panorama?**
No — Deko360 needs equirectangular 360° panoramas (the wide, 2:1 images produced by 360° cameras or 360°-capable phone apps). A regular photo won't process correctly.

**Can I change which icon hotspots use?**
Yes, on every plan — see [Customizing Hotspot Icons](https://help.deko360.com/hc/user-guide/articles/hotspot-icons).

**Can I remove the "Powered by Deko360" badge?**
Yes, on Creator and Agency — both the embedded copy (via the "clean embed" option) and the tour's own standalone link use the same white-label setting. On Free and Individual, the badge stays visible in both places. See [White-Label Branding](https://help.deko360.com/hc/user-guide/articles/white-label-branding).

## Team & Workspaces

**Can I invite someone to help manage my tours?**
Yes, on Creator and Agency — invite them as a team member (Editor or Viewer) or as a Client (always view-only). See [Inviting Team Members & Clients](https://help.deko360.com/hc/user-guide/articles/inviting-team-members-and-clients).

**Is there a limit on how many people I can invite?**
No — invites are unlimited on Creator and Agency.

## Account

**How do I sign in? I don't remember a password.**
There isn't one — Deko360 uses one-time email codes instead. See [Creating Your Account & Signing In](https://help.deko360.com/hc/user-guide/articles/creating-your-account).

**Can I change my account's email address?**
Not from Settings directly — contact support for help updating it.

**What languages is Deko360 available in?**
English, Hindi, Telugu, Kannada, Tamil, and Malayalam. Change it any time in Settings.

Still stuck? See [Troubleshooting Uploads & Processing](https://help.deko360.com/hc/user-guide/articles/troubleshooting-uploads-and-processing), or reach out from the Help Center link in the sidebar.