Custom Domain

Available on the Agency plan.

A custom domain lets your tours, VR images and albums open from your own address — for example tours.youragency.com — instead of only deko360.com. Your existing deko360.com links keep working, so nothing you've already shared breaks.

A custom domain belongs to one workspace, and each workspace can have one. It serves only that workspace's content.

Before you start

• You need access to the DNS settings of the domain you want to use, usually through your domain registrar or DNS provider.
• A subdomain such as tours.youragency.com works with any DNS provider.
• A root domain such as youragency.com also works, but only if your DNS provider supports CNAME flattening (or ALIAS/ANAME records) at the root. If you're unsure, use a subdomain.
• You must be the workspace owner.

Connecting your domain

1. Open Workspace settings from the workspace switcher at the top of the sidebar, and find the Custom domain section.
2. Enter your domain in the Domain field, for example tours.youragency.com, and click Connect domain.
3. DEKO360 shows Add these DNS records at your domain provider, a table with a Type, Name and Value for each record:
   • a CNAME record that points your domain to DEKO360, and
   • sometimes a TXT record that proves you own the domain.
4. Add those records exactly as shown at your domain provider.
5. Back in DEKO360, click Verify now.

DNS changes can take a few minutes, sometimes longer. If the status doesn't change right away, wait a bit and click Verify now again.

Checking the status

Each domain shows one of three statuses:

Click Verify now at any time, even on an active domain, to re-check it after you change your DNS.

Using your domain

Once the domain is Active:

• Your workspace's tours, VR images and albums open on your domain as well as on deko360.com.
• In the editor, the Copy embed dialog has a Domain choice. Pick your domain to put it in the embed code instead of deko360.com. See Embedding Your Tour.
• Links you've already shared on deko360.com keep working.

Sending visitors somewhere when they open the bare domain

By default, opening the domain itself (for example https://tours.youragency.com/) shows a 404, because only tour, VR image and album links are served. To send those visitors to your website instead:

1. In the Custom domain section, find Redirect for your domain.
2. Enter a full address starting with http:// or https://, such as https://youragency.com.
3. Click Save.

Tour links keep working as usual. Leave the field empty to remove the redirect. The address can't point back to the domain itself.

Changing or removing a domain

• Click Remove next to the domain to disconnect it. Existing deko360.com links are unaffected.
• Because a workspace can have one custom domain, remove the current one before connecting a different one.
• If your account leaves the Agency plan, you can still see and remove your domain, but you can't change it.

Troubleshooting

• "That doesn't look like a valid domain." Enter just the hostname, such as tours.youragency.com, without https:// or any path.
• "That domain can't be used." The address is reserved. Use a different one.
• "That domain is already connected to a workspace." It's in use by another workspace. Remove it there first, or use a different address.
• "Couldn't reach our domain provider." Try again in a moment.
• Still "Waiting for DNS". Check that the record Name and Value match exactly what DEKO360 shows, that you've added every record in the table (including any TXT record), and that your DNS provider has finished publishing the change.

Related guides

• Understanding Workspaces
• Embedding Your Tour
• Plans Overview