Account Settings
By DEKO360
By DEKO360
Your profile, language, and account deletion.
Settings Overview
Your account settings live in one place. Open Settings from the sidebar, and use the tabs at the top of the page to move between sections. This guide shows what each tab is for and where to read more. The settings tabs Tab What it's for Read more Profile Your name and profile photo. Your email is shown but can't be changed here. Profile Settings Subscription Subscription & Usage : your current plan, how many tours you own and when you joined. Checking Your Storage Usage , Plans Overview API Keys Create and revoke keys that connect other sites, such as the WordPress plugin, to a workspace. API Keys & the WordPress Plugin Billing Billing & Upgrades : your plan, renewal date and payments, plus upgrade, renew or cancel. Upgrading Your Plan , Managing & Cancelling Your Subscription Danger Zone Permanently delete your account. Deleting Your Account Workspace settings are separate Settings that belong to a workspace — its name, members and invitations, deleting it, and its custom domain — are in Workspace settings, not the tabs above. Open it from the workspace switcher at the top of the sidebar. See Understanding Workspaces, Inviting Team Members & Clients and Custom Domain. Where else to look - Your storage meter is at the bottom of the sidebar. See Checking Your Storage Usage. - Signing in works with one-time email codes, so there's no password to change. See Creating Your Account & Signing In. - Changing your email address isn't self-service. Contact support. Related guides - Profile Settings - Plans Overview - Understanding Workspaces
Profile Settings
Updating your name 1. Go to Settings → Profile. 2. Edit the Name field and save. Your name is shown in places like team invitations, so teammates can tell who's who in a shared workspace. Changing your email Email changes aren't currently self-service, since your email is also how you sign in. Contact support if you need your account's email address updated. Viewing your plan Settings → Subscription shows your current plan, how many tours you own, and when you joined. To change plans, see Upgrading Your Plan.
Checking Your Storage Usage
Your plan includes a fixed amount of storage for your tours and albums. This guide shows where to see how much you're using, what counts toward it, and what to do when you're running low. Where to see your usage The storage meter is at the bottom of the sidebar. It shows a bar and a line such as "1.2 GB of 2 GB used", next to your plan name. It updates when you add or delete things. Storage by plan Plan Storage Free 1GB Individual 2GB Creator 10GB Agency 50GB Storage is pooled across every workspace you own. Creating more workspaces doesn't add more. Things created by people you've invited count against your plan, not theirs. What counts The meter shows the real size of what you've stored: - Scene panoramas. The original file you upload for each scene counts at its actual size. The extra files DEKO360 creates when it processes a scene don't count. - Tour images. A tour's logo, custom nadir patch and featured image. - Your profile photo. - VR images that are in an album. A VR image counts at its original size, once, while it's in at least one of your albums. Putting it in a second album doesn't count it again. - Not counted: VR images that aren't in any album, and views of your tours — views are unlimited on every plan. The meter is the same number DEKO360 checks when you upload, so it won't show room that an upload then refuses. Freeing up space - Delete tours you no longer need. Open the tour in the editor and use Delete tour in the Danger zone at the bottom of the side panel. - Delete scenes you don't need, using the trash icon on a scene's thumbnail. - Take VR images out of albums, or delete the album. The images themselves aren't deleted, and a VR image that isn't in an album doesn't count. - Upgrade under Settings → Billing for more storage. Deleting something frees its space, and the meter goes back down. If the meter still looks too high after you've deleted files, contact support and we can recalculate it. If you go over your limit New uploads that would push you over your storage limit are blocked, and the app tells you "Storage limit exceeded". If your account stays over its limits, it can become read-only until you free space or upgrade. See If Your Account Is Over Its Plan Limits and Troubleshooting Uploads & Processing. Related guides - Plans Overview - Hosting a Single VR Image - Settings Overview
Deleting Your Account
If you'd like to stop using DEKO360 entirely, you can permanently delete your account from Settings. Before you delete Deleting your account permanently signs you out and blocks that email from ever signing in again — this can't be undone. If you just want to stop a subscription without losing your tours, see Managing & Cancelling Your Subscription instead — that keeps your account and content intact. How to delete your account 1. Go to Settings → Danger Zone. 2. Read the warning carefully. 3. Type DELETE (in capital letters) into the confirmation field. 4. Click Permanently delete my account. You'll be signed out immediately once the deletion is confirmed. Tours you created in someone else's workspace If you were invited as a team member into someone else's workspace and created tours there, those tours stay with that workspace when you delete your own account — only content you personally own is affected.