This applies to Creator and Agency — the two monthly subscription plans. (Individual is a one-time purchase, not a subscription — see Plans Overview.)
Viewing your subscription
Go to Settings → Billing to see your current plan, its price, and whether it's set to auto-renew or already scheduled to cancel.
Cancelling auto-renew
- Go to Settings → Billing.
- Click Cancel subscription and confirm.
This turns off auto-renew — it doesn't cut you off immediately. You keep full access to your plan until the end of your current billing period.
What happens after your subscription ends
Once the current period runs out with auto-renew off, your account reverts to the Free plan:
- Tours and scenes you already created are not deleted.
- If you have more active tours, scenes, or storage than the Free plan allows, your existing content stays as-is — it's only new uploads or new tours beyond Free's limits that are blocked until you're back within them.
- Creator/Agency-only features (white-label branding, custom accent color, your own analytics) stop applying to your tours' public pages while you're on Free.
Resubscribing
You can subscribe again at any time from Settings → Billing — there's no waiting period, and everything picks back up as soon as payment goes through.