Billing & Plans
By DEKO360
By DEKO360
Choosing a plan, upgrading, and managing your subscription.
Managing & Cancelling Your Subscription
This applies to Individual, Creator and Agency — the monthly subscription plans. (Earlier one-time Individual purchases aren't subscriptions and stay as they are — see Plans Overview.) Viewing your subscription Go to Settings → Billing to see your current plan, its price, and whether it's set to auto-renew or already scheduled to cancel. Cancelling auto-renew 1. Go to Settings → Billing. 2. Click Cancel subscription and confirm. This turns off auto-renew — it doesn't cut you off immediately. You keep full access to your plan until the end of your current billing period. What happens after your subscription ends Once the current period runs out with auto-renew off, your account reverts to the Free plan: - Tours and scenes you already created are not deleted. - If you own more than the 1 workspace Free allows, or use more than Free's 1GB of storage, your account becomes read-only until you're back within those limits: you can look around, delete things and upgrade, but you can't create, upload, edit, publish or invite. See If Your Account Is Over Its Plan Limits. - Tours and albums beyond Free's published limit (1 tour, 1 album) are unpublished — the newest stay live — and you get an email. Nothing is deleted, and you can republish once you're within your limit. - Items shared as Private, Password or Specific people are switched to Draft, because Free tours can only be Public or Draft. - Creator/Agency-only features (white-label branding, custom accent color, your own analytics) stop applying to your tours' public pages while you're on Free. Resubscribing You can subscribe again at any time from Settings → Billing — there's no waiting period, and everything picks back up as soon as payment goes through. Related guides - Plans Overview - If Your Account Is Over Its Plan Limits - Upgrading Your Plan
Plans Overview
DEKO360 offers four plans. For current pricing, see the Pricing page — this guide covers what each plan actually includes. Free - 1 active tour - Up to 5 scenes per tour - 1GB storage - Unlimited views - 3D dollhouse view and guided tour scripts - Shareable link + embed code - Albums: 1 published album, up to 5 photos each - Public tours only (no private or password-protected sharing) - No card required, ever — genuinely free, no time limit Individual A monthly subscription for homeowners and sellers hosting a property tour. - 1 active tour — add extra active tours any time from Settings → Billing - Unlimited scenes per tour - 2GB storage - Unlimited views - Everything in Free, plus private sharing: Private, Password and Specific people access - .d360 tour import - Albums: unlimited published albums, up to 10 photos each If you bought Individual earlier as a one-time purchase, your plan is unchanged and still hosts your tour for life. The one-time version is no longer sold. Creator A monthly subscription for photographers, freelancers, and agents managing several listings at once. - Up to 15 active tours - Unlimited scenes per tour - 10GB storage - Unlimited views - Everything in Individual, plus private revocable links and .d360 tour export - Up to 15 workspaces — organize tours by client or project (see Understanding Workspaces) - Unlimited team member and client invites - White-label branding: hide the DEKO360 badge, add your own logo and nadir patch - Custom accent color - Your own analytics & tracking (Google Analytics, GTM, Meta Pixel) - MLS compliance tools - Albums: up to 25 photos each Agency A monthly subscription for brokerages and larger teams, with everything in Creator plus higher limits: - Up to 50 active tours - 50GB storage - Up to 50 workspaces - A custom domain per workspace - Everything else — unlimited scenes, unlimited views, unlimited invites, white-label branding, analytics and MLS tools — is the same as Creator. VR images and storage Standalone VR images don't count against your storage and have no cap on how many you can upload. Once a VR image is in an album, it counts toward your storage once, at its original size. Choosing between Individual and Creator If you only need one tour live at a time and want to share it privately, Individual is the simplest choice. If you regularly produce several tours, work for multiple clients, or need white-label branding, team invites, workspaces or private links, choose Creator — it's built for multiple listings, and workspaces help keep each client's tours separate. Related guides - Upgrading Your Plan - Managing & Cancelling Your Subscription
Upgrading Your Plan
From the dashboard If you're on Free or Individual, a card in the sidebar shows a short summary of what the next plan up unlocks, with an Upgrade now button — click it to jump straight to billing. From Settings 1. Go to Settings → Billing. 2. You'll see every paid plan alongside your current one. 3. Click Upgrade to [plan] on the plan you want. 4. Complete checkout — payments are processed securely by Razorpay. You can pay by card, UPI, or the other methods Razorpay supports in your region. Your account updates immediately once payment is confirmed — no waiting. Upgrading between paid plans Moving to a higher paid plan mid-cycle — Individual to Creator or Agency, or Creator to Agency — only charges you the difference. The unused value of your current billing period is credited automatically toward the new plan, and you'll see this reflected in the checkout total. If you bought Individual earlier as a one-time purchase (no longer sold), there's no billing period to credit, so upgrading from it is charged at full price. If your account is over its plan limits If you're over your plan's limits — too many workspaces or too much storage — your account is read-only until you're back within them. Upgrading to a plan with higher limits lifts this as soon as payment is confirmed. See If Your Account Is Over Its Plan Limits. Plans you can't "upgrade" to Once you're on a higher tier, lower tiers appear greyed out in Billing — they're already included in what you have, so there's nothing to buy there. Related guides - Plans Overview - Managing & Cancelling Your Subscription
If Your Account Is Over Its Plan Limits
Every plan has limits on workspaces and storage. If your account goes over them — most often after a downgrade, or when a paid plan ends — DEKO360 pauses changes to your account until you're back within your limits. Nothing is deleted for you, and you can fix it yourself in a few minutes. What counts as being over Your account is over its limits when either of these is true: - Too many workspaces. You own more workspaces than your plan allows. - Too much storage. Your tours' scenes, plus any VR images that are in albums, add up to more than your plan's storage. Plan Workspaces Storage Free 1 1GB Individual 1 2GB Creator 15 10GB Agency 50 50GB Your plan's limit on how many tours and albums can be published at once is separate — see Publishing Your Tour. What happens A banner at the top of every page tells you what's over, for example "You own 3 workspaces; your Free plan allows 1" or "You're using 2.4GB of 1GB storage", with links to fix it. While your account is over its limits it is read-only: - You can still: open your dashboard and editors, look at your tours, delete things, and upgrade your plan. - You can't: create tours, VR images, albums or workspaces, upload, edit, publish, invite people, add a custom domain, or create an API key. - It applies to all your workspaces. People you've invited can look around but can't make changes either, until you fix it. - Published tours and albums over your plan's limit are unpublished — the newest ones stay live, and you get an email listing what was unpublished. Tours and albums that stay published keep working for visitors and in embeds. How to get back within your limits You only need to fix whatever the banner says is over. Do any of these: Delete or move extra workspaces 1. Open Workspace settings from the workspace switcher in the sidebar and go to the workspace you want to remove. 2. Under Delete workspace, choose Move everything to another workspace and pick one, or Delete everything permanently. 3. Type the workspace name to confirm, then click Delete workspace. Moving everything keeps your tours, VR images and albums. Members, pending invitations, API keys and the custom domain of the deleted workspace are removed. See Understanding Workspaces. Free up storage - Delete tours you no longer need. Open the tour in the editor and use Delete tour in the Danger zone at the bottom of the side panel. - Delete scenes. Use the trash icon on a scene's thumbnail. - Take VR images out of albums. A VR image only uses storage while it's in an album, so removing it from the album (or deleting the album) frees its space. The image itself isn't deleted. See Hosting a Single VR Image. - Deleting a VR image or album also frees its space. Upgrade Go to Settings → Billing and choose a plan with higher limits. See Upgrading Your Plan. After you're back within your limits The lock lifts on its own, on your next click — you don't need to contact support, and the banner disappears. Then: 1. Republish any tours or albums that were unpublished, as long as you're within your plan's published limit. 2. Create or upload as usual again. Related guides - Managing & Cancelling Your Subscription - Plans Overview - Understanding Workspaces