Every plan has limits on workspaces and storage. If your account goes over them — most often after a downgrade, or when a paid plan ends — DEKO360 pauses changes to your account until you're back within your limits. Nothing is deleted for you, and you can fix it yourself in a few minutes.

## What counts as being over

Your account is over its limits when either of these is true:

- **Too many workspaces.** You own more workspaces than your plan allows.
- **Too much storage.** Your tours' scenes, plus any VR images that are in albums, add up to more than your plan's storage.

| Plan | Workspaces | Storage |
|---|---|---|
| Free | 1 | 1GB |
| Individual | 1 | 2GB |
| Creator | 15 | 10GB |
| Agency | 50 | 50GB |

Your plan's limit on how many tours and albums can be **published** at once is separate — see [Publishing Your Tour](https://help.deko360.com/hc/user-guide/articles/publishing-your-tour).

## What happens

A banner at the top of every page tells you what's over, for example "You own 3 workspaces; your Free plan allows 1" or "You're using 2.4GB of 1GB storage", with links to fix it.

While your account is over its limits it is **read-only**:

- **You can still:** open your dashboard and editors, look at your tours, delete things, and upgrade your plan.
- **You can't:** create tours, VR images, albums or workspaces, upload, edit, publish, invite people, add a custom domain, or create an API key.
- **It applies to all your workspaces.** People you've invited can look around but can't make changes either, until you fix it.
- **Published tours and albums over your plan's limit are unpublished** — the newest ones stay live, and you get an email listing what was unpublished.

Tours and albums that stay published keep working for visitors and in embeds.

## How to get back within your limits

You only need to fix whatever the banner says is over. Do any of these:

### Delete or move extra workspaces
1. Open **Workspace settings** from the workspace switcher in the sidebar and go to the workspace you want to remove.
2. Under **Delete workspace**, choose **Move everything to another workspace** and pick one, or **Delete everything permanently**.
3. Type the workspace name to confirm, then click **Delete workspace**.

Moving everything keeps your tours, VR images and albums. Members, pending invitations, API keys and the custom domain of the deleted workspace are removed. See [Understanding Workspaces](https://help.deko360.com/hc/user-guide/articles/understanding-workspaces).

### Free up storage
- **Delete tours you no longer need.** Open the tour in the editor and use **Delete tour** in the **Danger zone** at the bottom of the side panel.
- **Delete scenes.** Use the trash icon on a scene's thumbnail.
- **Take VR images out of albums.** A VR image only uses storage while it's in an album, so removing it from the album (or deleting the album) frees its space. The image itself isn't deleted. See [Hosting a Single VR Image](https://help.deko360.com/hc/user-guide/articles/hosting-a-vr-image).
- Deleting a VR image or album also frees its space.

### Upgrade
Go to **Settings → Billing** and choose a plan with higher limits. See [Upgrading Your Plan](https://help.deko360.com/hc/user-guide/articles/upgrading-your-plan).

## After you're back within your limits

The lock lifts on its own, on your next click — you don't need to contact support, and the banner disappears. Then:

1. Republish any tours or albums that were unpublished, as long as you're within your plan's published limit.
2. Create or upload as usual again.

## Related guides

- [Managing & Cancelling Your Subscription](https://help.deko360.com/hc/user-guide/articles/managing-and-cancelling-your-subscription)
- [Plans Overview](https://help.deko360.com/hc/user-guide/articles/plans-overview)
- [Understanding Workspaces](https://help.deko360.com/hc/user-guide/articles/understanding-workspaces)